Return and Refund Policy

Return & Refund Policy

Thanks for shopping at Paper Flo Design.

If you are not entirely satisfied with your purchase, I’m here to help.

Returns and Refunds

Due to the digital nature of this product, I cannot offer refunds or returns, but, please feel free to contact me at naad[at]paperflodesigns[dot]com with any questions or concerns.

F.A.Q. (Frequently Asked Questions)

If you are having trouble with your purchase, see if any of the following could help.  You can always contact me with any questions that you can’t find the answer to

Do you offer custom design work?
Custom designs are not available at the moment.

How do I use the files?
Your files will come in a ZIP file. You need to extract (unzip) the files from the zip file before using them. Click here for instructions.
The included file formats are compatible with various cutting machines such as, Silhouette and Cricut. Verify that your machine can read these file formats before buying the listing.

How will I receive my digital product
Your design will be delivered to you as a downloadable file(s). The files will be available to download once payment is confirmed.

Are the clip art, svg and png files physical products?
No, the clip art, svg and png files are digital products. You will not receive any physical product. These products will be available as downloads upon payment.

Can I sell any of the products that I buy in this shop?
Yes, you may sell a transformed end product for commercial use up to 500 times; meaning that you can create up to 500 products with this design to resell. The allowed products include physical products i.e. clothing, t-shirts, drinkware, mugs, wine glasses, clothing, printed products, etc. Digital products like png, jpg and svg files are NOT permitted. You may NOT resell or give away the original files.

Do I need to purchase a commercial license if I want to sell products made from the clip art I’ve purchased?
You do not need to purchase a commercial license for the clip art if you plan to sell less than 500 items made with my designs.

Can I share the digital items that I’ve purchased?
No, the digital items purchased are for your use only. You may not share them.

Do I have to credit Paper Flo Design when I use an item I’ve purchased?
No, but any credit is always appreciated!